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At titianathomas.com, we are dedicated to providing our customers with the best shopping experience. If you are not completely satisfied with your purchase, we offer a straightforward return and exchange process. Please read our Returns & Exchanges Policy carefully before initiating a return or exchange.

1. Return and Exchange Period

You have 30 days from the date of receipt to return or exchange an item. After this period, we are unable to process returns or exchanges. The 30-day return period is calculated from the date your order is delivered to you, not from the date of order placement.

2. Eligibility for Returns & Exchanges

To qualify for a return or exchange, the item must meet the following conditions:

  • The item must be in its original condition, unworn, unwashed, and with all original tags, packaging, and any accessories included.
  • Items that have been altered, damaged, worn, or washed are not eligible for return or exchange.
  • Non-returnable and non-exchangeable items include:
  • Gift cards
  • Underwear and swimwear (for hygiene reasons)
  • Personalized or custom-made items
  • Items purchased during a clearance sale or marked as final sale

If you receive a defective or damaged item, please contact us immediately. We will offer a full refund or exchange based on your preference.

3. How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

  1. Contact our customer service team at [email protected], providing your order number, a description of the item, and the reason for your return or exchange.
  2. Our customer service team will send you a Return Merchandise Authorization (RMA) number and, if applicable, a return shipping label. Please note that the RMA number is required to process your return.
  3. Securely package the item, ensuring that all original packaging, tags, and accessories are included.
  4. Write the RMA number clearly on the outside of the package and affix the return shipping label (if provided). Ensure the package is securely sealed to avoid any damage during transit.
  5. Ship the item to the return address provided by our customer service team. We recommend using a trackable shipping service or purchasing shipping insurance for returns over a certain value.

Note: Unless the item is defective or an error was made by us, you will be responsible for the cost of return shipping. If the return shipping cost is covered by us, we will inform you in advance.

4. Refunds

Once we have received and inspected your returned item, we will notify you by email regarding the status of your refund. If your return is approved, we will process the refund within 7 business days. Refunds will be issued to your original payment method in [USD].

Please note that depending on your payment provider, it may take several business days for the refunded amount to appear in your account. Refunds for orders paid with PayPal or credit cards may take up to 10 business days to reflect in your account.

5. Exchanges

If you would like to exchange an item for a different size, color, or style, please follow the return process outlined above and indicate your exchange request in the reason for return section. After we receive the returned item, we will process the exchange and ship the new item to you. Please note that additional shipping charges may apply for exchanges.

6. International Returns & Exchanges

If you are returning or exchanging an item from outside of the [Country], please contact our customer service team at [email protected] for specific instructions and details regarding your international return. International customers are responsible for any customs fees, taxes, and additional shipping charges associated with the return or exchange of items. We recommend that you check with your local customs office for more information on these potential fees.

7. Items Lost or Damaged During Return Shipping

We are not responsible for items that are lost, damaged, or stolen during return shipping. To ensure the safe return of your item, please use a trackable shipping service or purchase shipping insurance for valuable returns. If your return is lost in transit, we will be unable to issue a refund or exchange.

8. Return Restrictions

We reserve the right to reject returns or exchanges if the items do not meet the conditions outlined in this policy, such as being worn, washed, or damaged. Returns for these items will be sent back to the customer at their expense.

9. Final Sale and Clearance Items

Items purchased during clearance sales or marked as final sale are non-returnable and non-exchangeable. These items cannot be returned for a refund, credit, or exchange under any circumstances.

By shopping with us at titianathomas.com, you agree to our Returns & Exchanges Policy. If you have any questions or concerns, please don’t hesitate to contact us at [email protected]. We’re here to help!