FAQs
Frequently Asked Questions (FAQs)
Welcome to the titianathomas.com FAQ section! Here, you'll find answers to the most common questions our customers ask. If you can't find the information you're looking for, feel free to reach out to our customer service team.
1. How do I place an order?
Simply choose the product(s) you wish to purchase, select the correct size (if applicable), and click 'Add to Cart'. Once you've added all the items you wish to order, proceed to checkout and follow the instructions for payment.
- Returning Customers: Log into your account using your email address and password.
- New Customers: Register by entering your email address and creating a password. Follow the instructions to complete your secure payment.
If you experience any issues while placing your order, please contact our customer service team for assistance at [email protected].
2. Why do I need to register to shop?
While you can shop as a guest, we recommend registering an account. This allows you to track your orders from confirmation to delivery, save shipping information for faster checkout, and gain access to special offers and discounts.
3. How long will it take to get my order?
We process and ship orders Monday through Saturday during office hours. We aim to ship your order within 48 hours. Please note that during peak periods or after holidays, there may be slight delays. We appreciate your patience!
4. What do I do if I have forgotten my password?
If you've forgotten your password, simply click on 'Forgot password' on the My Account page, enter your email address, and you'll receive an email with a link to reset your password.
5. Can I cancel my order?
Once your order has been confirmed, we begin processing it immediately. As a result, we cannot cancel or modify your order once it's in the system. If you wish to return an item, please refer to our Returns & Exchanges Policy.
6. I have received an incorrect item in my order, what do I do?
If you receive the wrong item, please contact us immediately at [email protected]. We will arrange for you to return the item and send you the correct one if it is still in stock, or process a full refund.
7. There is an item missing from my order.
Although we take care to check all orders before dispatch, occasionally an item may be missing. If this happens, please contact us at [email protected]. We will investigate the issue and, if necessary, send the missing item to you.
8. How long will my order take to arrive?
Standard delivery typically takes 7-15 working days, depending on your location. You will receive a tracking number once your order has shipped, so you can monitor its progress.
9. My order hasn't arrived within the specified delivery time.
While we aim to deliver within the expected time frame, delays may occur due to factors such as public holidays, adverse weather, or customs clearance for international shipments. If your order is delayed, please contact our customer service team at [email protected], and we will investigate and provide updates on the status of your delivery.
10. How can I find items I want on the website?
You can browse by category or use the search bar at the top of the page to find specific products. Simply type in a product name or code, and you’ll be directed to the relevant results.
11. Will I receive the same product that I see in the photo?
We strive to ensure that the product images on our website are accurate representations of the items. However, please note that slight variations in color and appearance may occur due to different screen settings or lighting during the photo shoot.
12. How can I be sure that I’ve made my purchase correctly?
Once your order has been placed successfully, you will receive an order confirmation email. If you do not receive this email, please contact us at [email protected] to confirm your order status.
13. Can I remove items from my order?
You can remove items from your cart before completing your purchase. Once your order has been confirmed, you will not be able to remove items. Please review your cart carefully before proceeding to checkout.
14. What should I do if I receive a faulty item?
If you receive a faulty item, please contact us at [email protected] immediately. We will arrange for a return and send you a replacement item or issue a refund, depending on your preference and stock availability.
15. How can I contact the customer service department?
If you have any questions or issues, you can contact our customer service team by email at [email protected]. Our team is ready to assist you with any inquiries or concerns you may have.
16. Is it possible to receive regular updates on new products and offers?
Yes, you can stay up to date with the latest product releases, offers, and promotions by signing up for our newsletter. Simply enter your email address in the subscription box at the footer of our website, and we'll send you regular updates.
We hope these FAQs help you find the answers you're looking for. If you have any further questions, don’t hesitate to contact us. Happy shopping with titianathomas.com!