Shipping

Welcome to titianathomas.com, where we understand the importance of prompt and reliable delivery for our customers worldwide. We're proud to offer free shipping on all orders over $60 to any location globally. Our goal is to provide a smooth, fast, and hassle-free shopping experience. Below is all the information you need about our shipping process and policies.

Global Free Shipping Offer

Enjoy free shipping on all orders totaling $60 or more (before taxes and after any discounts). This offer is valid for all customers worldwide, so no matter where you are, you can take advantage of our free shipping deal. For orders under $60, standard shipping charges will apply.

Shipping Methods

We work with reliable and trusted international courier services like DHL, FedEx, UPS, and local postal services to ensure the safe and timely delivery of your orders. Once your order has been shipped, we will email you a tracking number, so you can keep track of your package every step of the way.

Delivery Timeframes

The estimated delivery time for orders that qualify for free shipping is between 15-30 days. Please note that this is an estimate, and actual delivery times may vary depending on factors such as your location, customs processing, local holidays, adverse weather conditions, and courier efficiency. Some regions may experience slightly longer delivery times.

Order Processing Time

We aim to process and dispatch all orders within 1-2 business days. Once your order has been shipped, you will receive a confirmation email with tracking information. Please allow additional time for orders placed during peak seasons, such as holidays or promotional events.

Customs Duties and Taxes

As an international customer, please be aware that any customs duties, taxes, or import fees imposed by your country are your responsibility. These charges are not included in the price of the products or shipping costs. We recommend contacting your local customs office for more details about potential customs charges or restrictions specific to your region.

Delivery Issues

If you experience any issues with your delivery, such as delays, missing packages, or damaged goods, please reach out to our customer service team at [email protected]. Our dedicated support team will investigate the issue and work to resolve it as quickly as possible. Please keep your order number and tracking information ready when contacting us.

Undeliverable Packages

If a package is returned to us due to an incorrect or insufficient address, or if it is unclaimed from the carrier, we will contact you to arrange for re-shipment. Please note that you will be responsible for any additional shipping costs incurred for re-delivery. Please ensure that all address details are accurate before confirming your order.

Shipping Restrictions

At this time, we are unable to ship to certain countries or regions due to shipping restrictions, local laws, or logistical challenges. If your shipping address is in one of these restricted locations, you will be notified during the checkout process. We apologize for any inconvenience this may cause.

Order Tracking

Once your order has been dispatched, you will receive an email with tracking details. If you haven’t received tracking information within 2 business days of your order being shipped, please contact us at [email protected], and we’ll assist you in tracking your package.

Returns for Delivery Issues

If you wish to return an item due to a delivery issue, such as receiving the wrong product or a damaged item, please refer to our Return Policy for instructions. We will work with you to process the return and ensure you receive the correct product or a refund if necessary.

Happy Shopping!

We’re committed to delivering your purchases to you safely and on time. If you have any questions about our shipping process, please don’t hesitate to contact us. Thank you for choosing titianathomas.com, and happy shopping!